Privacy Policy

Best Painting & Waterproofing ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

• Contact details such as your name, email address, phone number and suburb or address.
• Details about your property and project that you provide in enquiries, quotes and site visits, including photos.
• Billing and transaction details needed to issue quotes and invoices (we do not store full card numbers on this website).
• Technical information when you visit our website, such as pages viewed, referring website, device and browser type.

2. How we collect information

We collect information when you submit an enquiry form, call, email or message us (including via WhatsApp), meet us on site, or engage us to perform work. We may also receive information from builders, strata managers or property managers acting on your behalf.

3. How we use your information

• To respond to enquiries and prepare quotations.
• To schedule and carry out work and communicate with you about it.
• To issue invoices, receipts and statements and manage payments.
• To meet legal, insurance and compliance obligations.
• To improve our website and services.

We will not sell your personal information. We will only send marketing communications if you have agreed to receive them, and you can opt out at any time.

4. Website analytics and cookies

Our website uses privacy-friendly, first-party analytics that record page views without placing tracking cookies; visitor identifiers are anonymised hashes that change daily. A session cookie is used to keep forms secure. If Google Analytics is enabled, Google may set cookies in accordance with its own privacy policy, and IP anonymisation is applied. You can control cookies through your browser settings.

5. Disclosure

We may share information with trusted service providers who help us operate our business (such as email, hosting and accounting providers), subcontractors engaged on your project, and where required by law. These parties are expected to protect your information.

6. Storage and security

Personal information is stored on secure servers and systems with access controls, encrypted connections and regular security updates. While no system is completely secure, we take reasonable steps to protect your information from misuse, loss and unauthorised access.

7. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time.

8. Complaints

If you have a privacy concern, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact us

Best Painting & Waterproofing, 241 Fowler Rd, Guildford West NSW 2161. Contact us via our contact page.